We recommend that each guest reads these terms and conditions carefully prior to making a reservation with Arch Rock as they form the contract between the guest and the establishment.

AMENDMENTS

Management reserves the right to amend tariffs, terms and conditions as well as rules of the establishment from time to time as it deems fit without prior notification.

RIGHT OF ADMISSION RESERVED

Management reserves the right to refuse any person entry to the resort and to refuse rental of any accommodation without any reason being given for such refusal.

RESERVATIONS

Rates are per night sharing on a per person or per unit basis, as indicated.
No persons other than those quoted for, are permitted to share the accommodation.
The proof of deposit payment must be faxed (+27 (0) 86 535 9409) or e-mailed () by the due date specified, in order to confirm a reservation.
A reservation confirmation number will be issued when the signed reservation form and/or proof of deposit have been receieved.
All accomodation provided in terms of any booking made with Arch Rock will be subject to the terms specified on this website.
Certain special promotions and rates carry their own terms and conditions which apply accordingly.
Reservations are not transferable.

PAYMENT DETAILS

Your credit card details will be taken upon arrival as a holding and breakage deposit.
The standard deposit will be 1/2 (one half) of the amount due for the length of stay, with the balance being payable upon arrival.
Weekend and short stay reservations are to be paid in full upfront.
The proof of deposit must be faxed (+27 (0) 86 535 9409) or e-mailed () through to the office in order to receive a reservation confirmation number.

CANCELLATION POLICY

Arch Rock reserves the right to cancel any reservation without prior notice should the deposit not be paid by the due date.

Reservations cancelled by guests:
* up to and including 60 calendar days prior to the arrival date: Full refund of the deposit amount.
* Any changes made to reservation dates for Peak Season and school holidays less than 60 day prior to arrival will result in the original dates booked being payable.
Peak Season cancellations less than 90 calendar days prior to the arrival date: No deposit refunded.
Deposits are not refundable in the event of a "non arrival / no show".
Deposits are not refundable in the event late arrivals or early departures - guests are still liable for the full dates requested.

ARRIVALS

Units and camping sites are available for check-in between 2 pm and 5 pm.
Late check-in is permitted, provided prior arrangements have been made with management.
No early check-in is permitted.

NON-ARRIVALS

A guaranteed reservation will hold your accommodation through the first night of your scheduled arrival.
The unit or camping site will be re-assigned for occupation after 24 hours unless prior arrangements have been made with management.

DEPARTURE

Units and camping sites must be vacated by 10 am on the day of departure.
During Peak Season units and camping sites must be vacated by 9 am on the day of departure.

TERMINATION OF OCCUPANCY

Management reserves the right to terminate the occupancy of any resident without notice for failing to comply with the conditions stated on this form or for creating any form of nuisance or annoyance that interferes with the quiet and general comfort of other guests.

RIGHT TO EVICT PERSONS ADMITTED AS GUESTS

Arch Rock will evict a guest and keep the unit or camping site rental payment, despite the eviction, for the following reasons:
* Disorderly conduct.
* Non-payment.
* Using the premises for an unlawful purpose or act.
* Bringing property onto the premises that may be dangerous to others.
* Failing to register as a guest.
* Using false pretenses to obtain accommodations.
* Being a minor (under the age of 18) unaccompanied by an adult registered guest.
* Violating posted rules and/or terms and conditions.
* Violating our non-smoking and/or no-pets policy.
* Failing to vacate a unit or campsite at the agreed checkout time.

DISCLAIMER NOTICE/INDEMNITY

Guest/s attend our establishment at their own risk.
The Proprietor and/or its employee/s ("the Proprietor) shall not be liable for, and the guest/s hereby waive/s and abandon/s any cliams of whatever nature including but not limited to that for theft, injury, loss or damage of whatever nature, against the Proprietor, whether arising from the Proprietor's default, negligence or otherwise.
The guest/s, in addition to the aforesaid, hereby indemnify the Proprietor against any claims which may arise form whatever nature, whether arising from the Proprietor's default, negligence or otherwise.

SMOKING POLICY

Please respect our non-smoking policy so as not to experience an inconvenience upon your arrival or during your stay. There will be a cleaning and deodorizing fee charged in the event of smoking in a room or chalet.

PET POLICY

Please respect our no-pets policy so as not to experience an inconvenience upon your arrival or during your stay. Management reserves the right to evict clients who do not abide to this rule. There will be a cleaning and deodorizing fee charged in the event a pet is discovered in a room or chalet.

GENERAL RULES

Car & Boat Wash

Cars and boats can be washed with the permission of management.
No hoses may be used, only buckets.

Fires

Fires are to be made on the designated fireplaces and nowhere else.
Portable braais (barbeques) are permissible provided that they are not a nuisance to others and do not constitute a fire hazard or damage the grass.

Flora

Flora may not be cut or damaged.
No tree climbing is permitted.

Noise, Radios & Television

Guests shall not cause a disturbing noise, or allow it to be caused by any person, animal, machine, device, vehicle, recreational vehicle, apparatus or any combination thereof.
Guests shall not discharge explosives, firearms or similar devices that emit any sound impulse or allow it to be used or discharged. Guests shall not discharge fireworks within the property. Please consider your neighbours.

Speed

To safeguard the children and restrict the dust, the speed limit is restricted to 20 km/hour at all times.

Parking

Vehicles must be parked on the allocated camping site or unit.
No person shall park, leave unattended or store any caravan, boat, trailer, car or truck in any open space within Arch Rock except in a place designated for this purpose, without the written consent of management.